When someone purchases a Premium Weebly Theme from Webfire Themes, the last thing we would ever want to do is restrict you from using the template as you want to use it.
We get a lot of people asking us to help them make functionality customization on the templates they have purchased.
We will ALWAYS try to help as much as we can, however we are not able to support customization that changes the way the template functions. There is more than one reason to this, so this article is designed to give a full explanation to why we can not support functional customization of our themes.
If you have purchased from us before you’ll know we always go the extra mile to try and help, and we think it only fair to explain this kind of stuff rather than just putting it in some article that you’ll never find and then use it against you!
Firstly, our standard terms and conditions break the word “Customization” into two types:
Minor: These are basic tweaks to the site which don’t change the way the template functions. These are things we DO support and are more than happy to help you with via our resolution center if you get stuck. EG:
Major: This type of customization relates to any changes to the template which alter the way the template functions, EG:
As frustrating as it may seem, the reason we do not support major customization is not for the benefit of Webfire Themes, but also for you! There are two main reasons we do not support “Major” customization:
As with any piece of software, we design it to benefit our customers, so if there is a feature you would like to see then please still raise a ticket with us.
We treat feature requests very seriously and would love to know about them. By raising it as a ticket, even if we can’t support it, this gives us information about what our customers want and the chances are if you want something, other customers will also want to see it in our themes, so will try to include it in the next release of that theme.